Right of withdrawal and Returns
Returns and Refunds Policy
According to the terms of article L221-18 of the Consumer Code "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following telephone canvassing or outside establishment, without having to justify its decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25".
If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require an order number and an email with which you ordered.
In some cases, refunds are not granted:
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 14 days after delivery
Refunds (if applicable):
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.
Delayed or missing refunds (if applicable):
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at the following address: firstname.lastname@example.org.
Sale or promotion items (if applicable):
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable):
We only replace items that were originally defective or damaged. If you need to replace yours with the same article, send us an e-mail at email@example.com and send your article to: La Fabrique à Puzzles, 24 ter rue du Marais, 91530 Le Val Saint-Germain, France.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be emailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
To return your product, you must send it in a box protecting the product from shocks, to the following postal address: La Fabrique à Puzzles, 24 ter rue du Marais, 91530 Le Val Saint Germain, France.
The shipping costs associated with returning your item are your responsibility. They are not refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €50, we recommend using a trackable shipping service or insuring your shipment.